Genesys Cloud CX orchestrates experiences across every customer and employee interaction.
Genesys Cloud CX™ is the world’s leading AI‑powered experience orchestration platform. With it, you can coordinate every step of your customer and employee experience by shaping journeys for moments that matter.
Trusted by businesses of all sizes in over 100 countries, Genesys Cloud CX is the leading customer and employee experience solution. With AI everywhere powering omnichannel engagements, intelligent routing, built-in workforce engagement, end-to-end journey management and more — you can improve customer loyalty and employee retention. Use one platform to power more connected, meaningful experiences. Every customer. Every interaction. Every time.
average response rates
final-call resolution
boost in agent productivity