Genesys Cloud CX

Choose a comprehensive, AI‑powered cloud contact centre solution

Genesys Cloud CX orchestrates experiences across every customer and employee interaction.

Genesys

Power personalised end-to-end experiences at scale

Genesys Cloud CX™ is the world’s leading AI‑powered experience orchestration platform. With it, you can coordinate every step of your customer and employee experience by shaping journeys for moments that matter.

Trusted by businesses of all sizes in over 100 countries, Genesys Cloud CX is the leading customer and employee experience solution. With AI everywhere powering omnichannel engagements, intelligent routing, built-in workforce engagement, end-to-end journey management and more — you can improve customer loyalty and employee retention. Use one platform to power more connected, meaningful experiences. Every customer. Every interaction. Every time.

Transform customer and employee experiences with Genesys Cloud CX

94%

90%

20%

average response rates

final-call resolution

boost in agent productivity

Only Genesys Cloud CX achieves true AI‑powered experience orchestration

AI‑powered

Born in the cloud

All-in-one platform

AI is native and infused throughout the entire Genesys Cloud™ platform. Harness the power of AI to gain deep customer insights. Predict customer needs, identify trends and make data-driven decisions that enable better service. With Genesys Cloud CX, you can solve high-value customer and employee experience challenges faster.
Genesys Cloud CX is designed for the cloud era, ensuring you have the agility, scalability and innovations you need to succeed. Say goodbye to legacy systems and on-premises headaches — Genesys Cloud CX is built for the digital age. And with our native API-first, open cloud platform, you can take advantage of cloud-first benefits.
Combine customer engagement, workforce engagement and journey management capabilities in one platform. Genesys Cloud CX eliminates the need for patchwork solutions and multiple vendors. Our unified, AI‑powered technology ensures you can effectively and intelligently serve the full customer and employee journey.